• Claims of damaged or misrepresented items must be made within 24 hours of delivery.
• You must write Inv # in the outside of the box.
• Each return must have a copy of the original invoice to receive a refund.
• You must get authorization to return any item after the 30 day trial period
• You must insure returned package.
• If items are returned for any reason, the return shipping charges are the responsibility of the customer.
• Please allow 3 weeks for return merchandise to be processed and credited.
  
  FEES:
• There is a $3.00 return charge on any order where items are returned.
• If you return items and your order remaining items fall below $48.00 you will be responsible for initial shipping.
• There is a $2.00 charge per return barrel for cleaning.
• There is a $5.00 charge per return bocal for cleaning.
• There is a $5.00 restocking fee per instruments. $20.00 for instruments valued over $3000.00.
• There is no reimbursement for shipping charges.
• $2.00 charge when invoice does not accompany returned merchandise.
• Returns after the 30 day trial period and it may be subject to a 20% restocking fee.
• A 15% restocking fee is applied to return shipments from our carrier due to refused package or undeliverable address. Orders shipped for free, will also be charged back at the time of return.
• For mouthpieces valued over $200.00 there is an additional $7.50 mouthpiece return fee per mouthpiece.
• Returns received after 45 days, if paid with PayPal, are subject to an additional 5% restocking fee.
• Any questions? email sharon@weinermusic.com

We will deduct 50% off our return policy fees if you return your item within 15 days from the original invoice date.

WE DO NOT:

• Accept C.O.D shipments
• Give refunds on open boxes of reeds, or double reeds, CDs, books or music, sheet music, videos, MM1, disposable cleaning supplies.
• Accept returned items if not in the original packaging and you will be charged for the merchandise additional shipping.
• Exchange open boxes of reeds, or double reeds.
• Refund or exchange after the 30 days of invoice date.
• We do not accept returns of Légère Reeds. Return or exchange your reeds directly with Légère Reeds. Visit http://www.legere.com for details on their guarantee.

• In-store trials are by appointment only. Please call ahead for availability.
• All mouthpieces/barrels for trial must be PREPAID.
• We cannot accept trial orders through third party or affiliate sites. All trials orders must be placed on weinermusic.com, or by (e)mail, phone, or in person.
• The trial period begins with the date printed on the invoice.
• There is a $3.00 restocking fee per invoice.
• For mouthpieces valued over $200.00 there is an additional $7.50 mouthpiece trial fee per mouthpiece.
• There are cleaning fees: $3.50 per mouthpiece returned, $2.00 per barrel returned.
• A $5.00 trial fee will be applied when no mouthpieces are purchased on a trial invoice.
• A $3.00 trial fee will be applied when no barrel is purchased on a trial invoice.
• There is No Free Shipping on trials. Trials placed on the website will have the actual shipping cost charges deducted from the trial refund amount.
• A maximum of 6 mouthpieces or barrels under $200.00 may be ordered for a 30 day trial period.
• A maximum of 3 mouthpieces valued over $200 may be ordered for a 15 day trial period.
• We will not order a mouthpiece that is not in stock for a trial.
• Mouthpieces must be tried with mouthpiece cushion or masking tape on the beak and around the body and logo of the mouthpiece. We suggest using material ligatures such as BG or Rovner. Please do not use transparent tape!
• Only one mouthpiece or barrel trial per 30 day period.
• International trials are subject to an additional $20 mouthpiece fee per order
• Under no circumstances will we accept return mouthpieces if:
  • Mouthpiece is not in the original packaging.
  • It has teeth marks
  • Ligature scratches
  • Other surface damages
• There is an additional return fee $5.00 per sax neck and $2.00 per bell.
• Shipping charges are the responsibility of the customer and are not refundable for any reason.