We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
PROMOTIONAL CODES If you have a promotional code for free shipping, or another special offer:
Place at least one item in your shopping cart.
Press the icon, or the Items link.
Enter the code in the box, and press SUBMIT
Only one code will work per order.
TELEPHONE ORDERS - 1-800-622-CORK
Have your Credit Card handy.
We accept AMEX, MC, DISCOVER, VISA & PLAY TODAY!
A minimum of $4.50 shipping will be charged
Credit card holder's name & billing address must be provided to us if different from shipping to address.
Billing address must be provided if different from shipping address.
If your credit card has been declined, you must contact us with in the next 3 business days or your order will be cancelled.
on accessory web orders only
Free Shipping on all shopping cart orders over $48 (after all sales/specials/discounts are applied)
Offer valid within the 48 lower US States.
Free shipping does not apply to stands, cases, or instruments.
2nd Day and Overnight extra.
Offer subject to change without notice.
We reserve the right to choose your shipping method.
ORDERS NOT QUALIFYING FOR FREE SHIPPING
Orders placed by phone.
Mouthpiece trials/instrument cases/stands
Orders that fall below $48.00 after items are returned.
Outside continental U.S.A. orders
School purchase orders
A $1.50 service fee is charged for any backorder shipped out to you, and a $1.50 service charge fee per order.
Large items. (instrument cases, music stands or instrument stands)
Any order being shipped to a Hotel, or a Cruise ship must be shipped Express with a signature required and it is the responsibility of the customer.
Weiner Music Inc. will not be held responsible once the package reaches its destination and is signed for at the Hotel or Cruise ship.
There are no refunds if you do not receive the package for any reason.
NEED YOUR ORDER IN A HURRY?
Use our Next Day Service
Call for prices.
Please note: All Next Day packages are shipped out Signature Required. You may need to provide an alternate shipping address where someone can sign for your package if you are unable to do so yourself. Under no circumstances will a Next Day package be left without obtaining a signature to verify delivery. If the package is returned to us because there was no one available to sign at the address provided, your shipping charges will not be refunded.
FOREIGN ORDERS & OUT OF THE CONTINENTAL U.S.A
Please contact us for shipping charges to APO, FPO, Alaska, Hawaii, Puerto Rico, and other US territories.
Accurate shipping charges are currently not available on our website for international orders.
International orders are subject to an additional 1 to 5 days handling time .
We will notify you of exact shipping cost before mailing.
All international orders ship express, with signature required.
We specialize in foreign orders.
Packages may be subject to customs delays.
Customs duties are responsibility of the receiver.
There is an additional $20 fee when all mouthpieces are returned.
Large Cases (Tenor Sax, Bass Clarinet, or larger) cannot be shipped internationally.
Orders to Mexico are not insured.
We can ship to Brazil with FedEx ONLY. Please contact us for a shipping quote.
International Paypal orders may be subject to an additional fee if returned after 45 days.
International PayPal orders will only be shipped to a confirmed address. Credit card orders will only be shipped to the billing address. If no valid address is available, we will require an alternative form of payment, such as a bank wire transfer, certified check or money order (US funds only). Alternately, you may e-mail firstname.lastname@example.org or fax (516-294-4289) proof of address in the form of a copy of your credit card statement, or utility bill. Please contact us if you have any questions.
CREDIT CARD PAYMENTS
Orders paid with credit cards are charged when your order is shipped.
We will accept written or telephone Purchase Orders from Public and Private Schools, Colleges and Military Organizations. Please put us on your school bid list. Minimum order is $50.00. Applicable shipping will be charged.
To open an online shopping account with weinermusic.com please call us at 800-622-2675 and speak with Customer Service.
We will need the following information:
Mailing and billing address
Phone number for accounting office
111% LOW PRICE GUARANTEE
111% Low Price Guarantee applies to IN STOCK items ONLY.
You can fax your order to us at (516) 294-4289
There is a $15.00 shipping/ insurance charge on all instruments except saxophones, bassoons and bass clarinets for which there is an additional charge. We also warranty each instrument for one year, therefore, insuring each customer 100% satisfaction. (This warranty becomes void if any other repair shop besides Weiner Music works on the instrument). Please add applicable sales tax. There is a $5.00 restocking fee per instruments & $20.00 for instruments valued over $3000.00. There is no reimbursement of shipping charges.
Overseas instrument orders payment method: wire transfer or paypal confirmed only
INSTRUMENT PAYMENT PLAN
Call us for our financing plan. Some restrictions apply.
MOUTHPIECE AND BARREL TRIAL POLICY
In-store trials are by appointment only. Please call ahead for availability.
All mouthpieces/barrels for trial must be PREPAID.
We cannot accept trial orders through third party or affiliate sites. All trials orders must be placed on weinermusic.com, or by (e)mail, phone, or in person.
The trial period begins with the date printed on the invoice.
There is a $3.00 restocking fee per invoice.
For mouthpieces valued over $200.00 there is an additional $7.50 mouthpiece trial fee per mouthpiece.
There are cleaning fees: $3.50 per mouthpiece returned, $2.00 per barrel returned.
A $5.00 trial fee will be applied when no mouthpieces are purchased on a trial invoice.
A $3.00 trial fee will be applied when no barrel is purchased on a trial invoice.
There is No Free Shipping on trials. Trials placed on the website will have the actual shipping cost charges deducted from the trial refund amount.
A maximum of 6 mouthpieces or barrels under $200.00 may be ordered for a 30 day trial period.
A maximum of 3 mouthpieces valued over $200 may be ordered for a 15 day trial period.
We will not order a mouthpiece that is not in stock for a trial.
Mouthpieces must be tried with mouthpiece cushion or masking tape on the beak and around the body and logo of the mouthpiece. We suggest using material ligatures such as BG or Rovner. Please do not use transparent tape!
Only one mouthpiece or barrel trial per 30 day period.
International trials are subject to an additional $20 mouthpiece fee per order
Under no circumstances will we accept return mouthpieces if:
Mouthpiece is not in the original packaging.
It has teeth marks
Other surface damages
There is an additional return fee $5.00 per sax neck and $2.00 per bell.
Shipping charges are the responsibility of the customer and are not refundable for any reason.
BACKUN MOUTHPIECE AND BARREL TRIAL POLICY
Up to six (6) barrels, six (6) mouthpieces OR four (4) bells are allowed in a trial.
Customer is responsible for the cost of shipping to and from Weiner Music Inc as well as the customs fees associated with the receiving and returning of the package. The package must be insured by whichever shipping company you decide to use in case of damage or loss.
A valid credit card must be on file with Weiner Music Inc, to provide the company with insurance while the products are on trial.
You will have two (2) weeks, or ten (10) business days, from the day you receive the package to try the products. A 3% late fee will be charged for each day over the trial period. When you ship your package back you must provide Weiner Music with shipping information including the tracking number.
Mouthpiece patches must be used on mouthpieces to avoid teeth marks. Proper care must also be given to prevent scratching from ligatures. We recommend using a fabric ligature such as Rovner which can be found on Weinermusic.com or covering the body of the mouthpiece with masking tape. Please do not use transparent tape! Any mouthpiece returned with teeth or ligature marks will be charged a 25% repair fee.
All items are double checked prior to shipment for quality and appearance.
If a mouthpiece, barrel, or bell will not fit on your clarinet DO NOT force it. Forcing a product onto a joint can cause cracks and other damage. Contact Weiner Music immediately. You will be held liable for the full cost if a product is returned cracked or chipped.
30 DAY RETURN POLICY
NO RETURN AUTHORIZATION REQUIRED
Claims of damaged or misrepresented items must be made within 24 hours of delivery.
You must write Inv # in the outside of the box.
Each return must have a copy of the original invoice to receive a refund.
You must get authorization to return any item after the 30 day trial period
You must insure returned package.
Any item received by customer in original manufacture packaging, must be returned with original packaging free from damage or shipping labels. Please use a second box to return any item that has original manufacturing packaging. Items that are returned with damage to original manufacture packaging, will be subject to a $10.00 service fee.
If items are returned for any reason, the return shipping charges are the responsibility of the customer.
Please allow 3 weeks for return merchandise to be processed and credited.
There is a $3.00 return charge on any order where items are returned.
If you return items and your order remaining items fall below $48.00 you will be responsible for initial shipping.
There is a $2.00 charge per return barrel for cleaning.
There is a $5.00 charge per return bocal for cleaning.
There is a $5.00 restocking fee per instruments. $20.00 for instruments valued over $3000.00.
There is no reimbursement for shipping charges.
$2.00 charge when invoice does not accompany returned merchandise.
Returns after the 30 day trial period and it may be subject to a 20% restocking fee.
A 15% restocking fee is applied to return shipments from our carrier due to refused package or undeliverable address. Orders shipped for free, will also be charged back at the time of return.
For mouthpieces valued over $200.00 there is an additional $7.50 mouthpiece return fee per mouthpiece.
Returns received after 45 days, if paid with PayPal, are subject to an additional 5% restocking fee.
We do not perform exchanges. Please return for refund and place a new order.
You won't need to log in to place an order for the first time.
To start shopping type the item code on the product search field at the left top of your screen, or if you don't know the code just type a brief description of the item you are looking for. You may also use the menu on the left side of the screen to browse for items.
You must enter your e-mail address, it is the only way we can contact you in reference to your order.
Your bill to address is the address where you get the credit card statement, if you don't type the correct info we cannot charge your credit card and your order will be delay.
You will be asked to choose a password at the check out screen.
Get Free Merchandise with
Weinermusic's Loyalty Point Program!
Points are now earned on all items and all orders, and can be redeemed up to your order total.
Redeem points at the rate of 100 points=$1 off your order!
Points are redeemable online NOW!
You must be logged in to your account to redeem points online.
Points are also available on phone orders: Place an order over the phone, and ask the helpful sales representative to apply any points to your order.
Points expire December 31, 2014.
Weinermusic's new loyalty point program is effective March 21, 2014 through December 31, 2014. A customer accumulates points based on the total value of the shipped order. Points may be redeemed on any subsequent order.
Points are non transferable, and have no cash value. Points are not earned and are not redeemable on orders placed through third party sites. Points expire December 31, 2014. 'Points' from previous offers are expired and no longer valid. Fees and Shipping Charges may apply. Points may not be available for redemption immediately, and may be withheld for up to 45 days from date of purchase. Items returned for refund will reduce points awarded, and your account may be charged or your refund reduced. Accounts must be kept in good standing, and have a credit card on file. Offer is subject to change without notice.
To redeem your points call now: 1-800-622-CORK
We carry all major brand instruments,
new & used
Our prices are so low that they cannot be advertised on our shopping cart.
Call Mark at 1-800-622-CORK
for the lowest guaranteed price.
We reserve the right to refuse service to anyone for any reason at any time.